Why Your Employee Benefits Should Be Just a Tap Away

Technology has reshaped almost every facet of our lives, including how employees interact with their workplace benefits. And yet, many organizations still rely on outdated communication methods, leaving employees frustrated and confused when navigating their benefits.

Imagine the impact you could have on your workforce by providing them with a mobile app that provides instant, seamless access to their benefits through a device they’re already using daily.

Simplifying benefits accessibility with a mobile app isn’t just a trend; it’s a necessity. In doing so, you can minimize confusion, reduce administrative burdens, and boost employee wellbeing and satisfaction. A mobile app can be a true game-changer for benefits accessibility and ultimately transform your workforce’s entire benefits experience.

The Growing Cost and Confusion Surrounding Benefits  

Did you know that the average U.S. employer spends $26,000 per family on health insurance annually? That’s a 24% increase over the past five years, with costs expected to climb 9% this year. Additionally, 86% of employees remain confused about their benefits. Employees often don’t understand their options fully, or don’t know how to completely take advantage of the benefits offered to them. In turn, employees and employers alike end up spending more than they need to.

Efficient benefits management is key to balancing this cost while keeping employees engaged and cared for. And one of the best ways to drive efficient benefits management is by utilizing a mobile app. Mobile apps tailored for benefits access don’t just make life easier for employees; they also help control costs by improving overall engagement and decision-making.

How a Mobile App Improves the Benefits Experience 

Mobile apps built for benefits accessibility meet employees where they are—in the palm of their hand. We use mobile apps throughout our lives for all kinds of different reasons. When it comes to benefits, they provide ease of use and an enhanced experience. 

1. Real-Time Access to Benefits Information
   With mobile apps, employees can access a detailed account of their current and future plans anytime, anywhere. No more sifting through tedious brochures or outdated websites. From beneficiary details to spending account balances, everything is organized in one place.  

2. Built-In Alerts and Deadlines
   How many times have employees missed crucial deadlines like open enrollment or dependent verification? Mobile apps can send reminders and alerts, ensuring employees stay on top of their benefits and responsibilities without constant intervention from HR teams.  

3. Document Management Simplified
   Mobile apps enable employees to upload images of required documents, such as dependent verification files or ID cards. This not only cuts down on paperwork but also speeds up processes like claims or enrollments, saving time for everyone involved.

Empowering HR Teams by Reducing Administrative Burden

Mobile apps simplify processes not just for employees but also for HR professionals and benefits administrators. They are one of the ultimate win-win, no-brainer tools that you can invest in as an organization.

• Streamlining Communication and Support
  Improved communication between employees and HR teams reduces misunderstandings, errors, and bottlenecks. For example, a tool like MyChoice^® Mobile App includes Sofia^SM, an AI-powered virtual assistant that assists with benefits questions, policy details, and even enrollment support. Businessolver’s data reveals that 90% of chats with Sofia are resolved in the first interaction, saving nearly 10 million minutes in employee call time annually. 
• Single Sign-On (SSO)
  SSO eliminates the frustration of endless password recovery issues, making login seamless. This ensures secure, efficient access for employees while reducing the administrative workload.  
• Dependent Verification Made Easy
  Employees can quickly upload required documents through the app, speeding up approvals and ensuring compliance with minimal delays. This drastically reduces administrative back-and-forth over lost or late forms.

The Results? Happier Employees, Lower Costs, Better ROI

When employees have instant access to clear and concise benefits information, they make better decisions—not just at enrollment, but throughout the year. For businesses, this leads to better ROI on benefits programs, reduced administrative strain, and a workforce that feels genuinely supported.

Your next move? Evaluate your current benefits accessibility and consider the advantages of integrating a mobile app solution. The data shows it pays off—with employees, HR teams, and leadership all reaping the rewards of a smoother, more user-friendly benefits experience.

Curious How a Mobile App Could Work for Your Team?

Schedule a demo with Businessolver today and discover how the MyChoice Mobile App can make benefits easier for everyone.