DENVER (Jan 15, 2026)—Businessolver®, a leader in benefits administration technology and artificial intelligence, closed 2025 with strong client loyalty and measurable service performance, including an 83 client Net Promoter Score (NPS) and 97% client retention. The company expanded its Benefits Insights dashboard suite and advanced SofiaSM, its AI benefits engine, to help employers improve enrollment confidence and accelerate issue resolution amid ongoing benefits and healthcare complexity.
“In a benefits landscape that keeps getting more complex, our job is to make the experience feel simpler, more personal, and more human,” said Jon Shanahan, President and CEO of Businessolver. “Our mission is straightforward: grow the business and delight our clients—and we measure ourselves by how well we deliver on that promise. Our incredible growth and retention this past year reflect the trust our clients place in us and the daily commitment of our teams to deliver responsive, empathetic service.”
Businessolver invested heavily in expanding access to market and industry insights, improving the employee benefits experience, and evolving Sofia into an agentic structure.
Today, 48% of employees say they would feel panicked about an unexpected health expense. To address this, Businessolver expanded access to financial wellness tools by offering MyChoice Accounts as a standalone consumer account administration solution—meeting rising demand for a unified, self-service experience across HSA, FSA, and HRA administration.
To help employees better prepare for healthcare-related expenses, Businessolver also introduced the Spend, Save, Invest model within MyChoice Accounts. The enhanced offering adds modern savings and investment options—including a lineup of exchange-traded funds (ETFs) and money market accounts.
Businessolver scaled service and support in 2025 while maintaining strong quality and trust metrics across security, communications, and employee assistance.
Businessolver expanded its service delivery capabilities and partner ecosystem through strategic acquisitions and new partnerships to scale up and maintain consistent delivery and 24/7 support for clients.
Businessolver also invested into immersive community and philanthropic opportunities in 2025, extending our Give Back efforts into established community service organizations.
The Businessolver Foundation sponsored four week-long service experiences in Charlotte, NC; Atlanta, GA; Houston, TX; and Orange County, CA, delivering hands-on and financial support to over 10 local and national organizations.
Additionally, the Foundation supported day-long volunteer programming across the U.S., led by local Solvers.
“Our commitment to culture, empathy, and delight continues far beyond the 9-5,” said Shanahan. “Investing back into our people, our communities, and our partners gives us opportunities to share our successes and resources with others, especially in communities that are historically under-represented or funded.”
Learn more about our ongoing commitments to giving back to our communities.
Businessolver continues to earn recognition for outstanding service, innovation, culture, security, and leadership.
Notably, the company was named a top 15 Forbes America’s Best Midsize Employers 2025 for the fourth year running, a top Forbes America’s Dream Employer 2025 for the second year in a row, as an AI innovator in the BIG Innovation Awards, and a winner of Best UX/UI Design in the SaaS Awards 2025.
Since 1998, Businessolver has delivered market-changing benefits technology that empowers empathetic service supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver’s unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
Media Contact
Katie Carroll
VP of Product Marketing and Strategy
kcarroll@businessolver.com
