Businessolver
BUSINESSOLVER CASE STUDY

Confident, Connected, Cared For: City of Hope’s Employee Benefits Journey

City of Hope—a leading national cancer research institute with over 12,500 employees—was looking for a benefits administration partner that could do more than manage logistics. They needed a solution to boost employee engagement, streamline operations, and support rapid growth following a major merger.

Businessolver partnered closely with City of Hope to deliver just that. By integrating intuitive tools and personalized services, the team made benefits easier to understand and access. They also played a key role in navigating the complexities of the merger, successfully onboarding more than 9,000 employees to the new platform. 

  • Smarter Tools, Stronger Engagement: City of Hope employees get personalized support at every step—from enrollment to year-round use—through integrated decision support tools and engagement resources tailored to their needs and financial goals. Our AI assistant, Sofia, delivers real-time answers and guidance anytime, helping employees feel confident in their benefits. 
  • Flexible Technology, Seamless Growth: Our configurable, rules-based platform made it easy for City of Hope’s HR team to onboard thousands of employees during the merger, while driving greater efficiency across their entire benefits strategy. 
  • One platform, full transparency: By consolidating operations into a single-source platform, City of Hope gained deeper visibility into employee wellbeing, plan performance, and engagement—helping the team with informed, data-driven decisions. 
  • Insights-driven strategy: Our AI-powered Benefits Insights dashboard serves up real-time analytics across enrollment and service center to help City of Hope’s benefits team get key insights to surface solutions to complex benefits challenges. 
City of Hope Case Study Resource Image - Woman, Pipette and Scientist With Medical Research, Chemistry Laboratory and Science for Pharmaceutical

Pete Kneedler, System Executive Director, Total Rewards, from City of Hope discusses why he chose Businessolver and how the technology has supported his population.

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9,000 employees successfully onboarded through merger

Seamlessly onboarded over 9,000 new employees onto a unified benefits platform.

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$500k+ in cost-avoidance in the last year

Realized by reducing manual processes, supporting right-fit benefits, and eliminating change-order fees with our configurable technology.

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4,000+ administrative hours saved with AI service technology

Helping employees get the answers and information they need in the moment and avoiding hold times or having to call for support.

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72% of employees rate the enrollment experience as good or excellent

Showing that when the experience is personalized, employee satisfaction and confidence rises.

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30% of employees use the mobile app

Helping employees stay connected with their benefits and support 24/7.

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52% open rate for personalized benefits emails

Showing that right-time, right message benefits communications are critical for employee awareness and engagement.

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Your Case for Personalizing the Employee Benefits Experience

Your employees don’t understand their benefits. And that’s okay. Personalization makes benefits easier to understand and use. When the employee benefits experience is personalized, satisfaction, confidence, and engagement soar.

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Let’s Work Together

We help you take care of your employees and help them get the most value from their benefits. Holistic management of health and wealth is just one part of our Tech With Heart philosophy.

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