Businessolver Case Study

Mission Ready: Driving HR Efficiencies with V2X

V2X, a global defense and space manufacturer with over 15,000 medically enrolled employees, needed a benefits technology partner that could help them eliminate their manual processes, consolidate their vendors, and help them drive year-round employee engagement. This included supporting them through a major merger that resulted in their population doubling in size.

Businessolver supported V2X with AI-powered technology and consultative partners to drive more efficiencies and make it easier for employees to engage with their benefits.

Automated Processes and Consultative Partnership: In-platform enrollment, on-demand reporting, integrated partners, and collaborative client support helped streamline processes and V2X’s benefits strategy.
Integrated Engagement and Self-Service Tools: Benefits communications, a mobile app, personalized benefit reminders, and 24/7 access to the benefits platform help engage employees with their benefits.
AI-Powered Employee Support: In-platform virtual chat assistance, dynamic phone menus, document search and summarization, and more help employees get the answers and support they need, reducing the questions being sent to the benefits team.

V2X Case Study Hero - Successful Young Businesswoman Standing and Using Laptop in a Big City Modern Office at Night

Hear What V2X Has to Say

Amy Ross, Sr. Manager, Corporate Benefits at V2X, discusses cost management and worth of investment

V2X’s Results

Integrated self-service and benefits communication tools help drive more efficiencies for the V2X benefits team and make it easier for employees to engage with and use their benefits confidently throughout the year.

98% of all chats handled by AI stay resolved after 7 days

Helping employees answer their benefits questions quickly and efficiently.

89% of employees self-enrolled in benefits via desktop

Empowering employees to take control of their benefit selections.

41% of employees log into Benefitsolver 4+ times after enrollment

Transforming benefits into a year-round experience.

44% open rate for personalized benefits emails

Connecting employees with more benefits information outside of the platform.

23% of all calls into the service center are resolved by technology

Helping employees get answers quickly and more time back for the things that matter—like family.

$240,000+ in cost avoidance through the relationship

Realized by reducing manual processes, driving more efficiencies, and saving time with self-service.

“Sofia is available 24/7/365. Not everyone in our company is in the same time zone, so it’s very helpful to have Sofia available for those tier 1 questions and sometimes tier two questions, either through the phone or chat.”

– Amy Ross, Sr. Manager, Corporate Benefits at V2X, a Businessolver client

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