Businessolver
Businessolver Case Study

Dialing In Uniti’s Benefits Strategy with Personalization and Efficiencies

Uniti, a regional telecommunications provider with over 9,000 employees, needed a benefits technology partner that could drive effective benefits engagement, reduce manual processes for their benefits team, and provide more transparency into the benefits platform and employee experience.

Businessolver partnered with Uniti to build and optimize the Benefitsolver platform to help them drive more efficiencies, engagement, and transparency.

  • Personalized employee benefits: Decision support and in-platform benefits reminders help Uniti employees enroll in and use their benefits with confidence year-round, driving to a steady and consistent medical enrollment.
  • Integrated AI and engagement tools: AI-powered chat and search, dynamic phone support, integrated communication tools, and 24/7 access to benefits help employees self-serve with their benefits.
  • One platform, full transparency: Our single-source, rules-based platform consolidated Uniti’s benefits team’s operations and provided more insights into their employees’ wellbeing needs, plan performance, and engagement.
  • Insights-driven strategy: Our AI-powered Benefits Insights dashboard serves up real-time analytics across enrollment and service center to help Uniti’s benefits team get key insights to help manage costs, maximize engagement, and get to the heart of complex benefits issues for their workforce.
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Emily Erkel, Director of Benefits at Uniti discusses Sofia and the employee experience.

In partnership with Businessolver, Uniti has streamlined their benefits strategy to realize improved employee engagement, better cost management, and insightful analytics.
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84% of Uniti employees rated their enrollment experience as “good” or “excellent”

Personalized, human-centered technology makes choosing the right benefits easy.

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65% of Uniti employees use decision support at enrollment

Helping guide employees towards right-fit benefits with confidence.

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40% of Uniti employees log in 4+ times

Proving benefits are more than just an enrollment event.

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30% of Uniti employees use the mobile app

Making it easier for employees to access their benefits whenever and wherever they need them.

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88% chats and calls resolved by AI

Helping employees with their benefits questions quickly and effectively.

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90% of Uniti employees self-enrolled in their benefits

Empowering employees to take control of their benefits decisions.

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“I’m pleasantly surprised at how our employees use Sofia. They’re using Sofia to help answer questions and get what they need during the week, after hours, and weekends.”

– Emily Erkel, Director of Benefits at Uniti, a Businessolver client

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