Businessolver Case Study

Dialing In Windstream’s Benefits Strategy with Personalization and Efficiencies

Windstream, a regional telecommunications provider with over 9,000 employees, needed a benefits technology partner that could drive effective benefits engagement, reduce manual processes for their benefits team, and provide more transparency into the benefits platform and employee experience.

Businessolver partnered with Windstream to build and optimize the Benefitsolver platform to help them drive more efficiencies, engagement, and transparency.

  • Personalized employee benefits: Decision support and in-platform benefits reminders help Windstream employees enroll in and use their benefits with confidence year-round, driving to a steady and consistent medical enrollment.
  • Integrated AI and engagement tools: AI-powered chat and search, dynamic phone support, integrated communication tools, and 24/7 access to benefits help employees self-serve with their benefits.
  • One platform, full transparency: Our single-source, rules-based platform consolidated Windstream’s benefits team’s operations and provided more insights into their employees’ wellbeing needs, plan performance, and engagement.
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Hear What Windstream Has to Say

Emily Erkel, Director of Benefits at Windstream discusses Sofia and the employee experience

Windstream’s Results

In partnership with Businessolver, Windstream has streamlined their benefits strategy to realize improved employee engagement, better cost management, and insightful analytics.
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65% of employees use decision support at enrollment

Helping guide employees towards right-fit benefits with confidence.

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40% of employees log in 4+ times

Proving benefits are more than just an enrollment event.

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30% of employees use the mobile app

Making it easier for employees to access their benefits whenever and wherever they need them.

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88% chats and calls resolved by AI

Helping employees with their benefits questions quickly and effectively.

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90% of employees self-enrolled in their benefits

Empowering employees to take control of their benefits decisions.

“I’m pleasantly surprised at how our employees use Sofia. They’re using Sofia to help answer questions and get what they need during the week, after hours, and weekends.”

– Emily Erkel, Director of Benefits at Windstream, a Businessolver client

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Featured Resources

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Case Study – KeHE

Discover how Businessolver helped KeHE Distributors streamline their benefits administration and boost employee engagement. By consolidating benefits management into one platform and integrating AI-supported tools, KeHE achieved significant efficiencies and improved enrollment experiences. Key results include $2.9 million in cost avoidance, 84% employee self-enrollment, and high engagement with benefits communication. Learn more about how personalized decision support can transform your benefits strategy.

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