Businessolver
BUSINESSOLVER CASE STUDY

Driving Better Outcomes with Employee-Centered Benefits Administration

Beacon Health, a regional hospital system with over 8,000 active employees, was looking for a benefits administration technology partner that could support the full employee benefits experience, including reimagining their PTO policies. They needed a solution that could both provide a single source for benefits management as well as an engagement hub to keep their employees informed.

Businessolver partnered closely with Beacon Health to deliver a scalable solution for their complex, multi-generational population with consultative service and configurable technology.

  • Insights-driven strategy: Our AI-powered Benefits Insights dashboards serve up real-time analytics across enrollment and service center to help Beacon Health’s benefits team get key insights to help manage costs, maximize engagement, and get to the heart of complex benefits issues for their workforce.
  • User-centered self-service tools: AI-powered chat and search, dynamic phone support, integrated communication tools, and 24/7 access to benefits help employees self-serve with their benefits.
  • Personalized employee benefits: Decision support and in-platform benefits reminders help Beacon Health employees enroll in and use their benefits with confidence year-round, driving to a steady and consistent medical enrollment.
Beacon Health System – Healthcare, Research, and Doctors Holding Tablet Having a Conversation in Hospital

Annette Vota, Director of Benefits and Compensation at Beacon Health, talks about what led her team to Businessolver and how consultative partnership transformed their administration strategy.

In partnership with Businessolver, Beacon Health rolled out a new PTO plan and consolidated their benefits into a single platform, making it easier for their employees to access wellbeing resources and support 24/7.
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Rolled out a new PTO program

Helping employees get the flexibility they need and want to balance their lives.

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67% of employees log in 4+ times after enrollment 

Proving benefits are more than just an enrollment event.

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52% of employees use the mobile app

Making it easier for employees to access their benefits whenever and wherever they need them.

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73% of employees said enrollment was “very” or “extremely” easy 

Personalized, human-centered technology makes choosing the right benefits easy.

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67% of eligible employees elected an HSA alongside their HDHP when they used decision support 

Helping guide employees towards right-fit benefits and financial security with confidence.

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92% of Sofia’s chats are resolved same day 

Helping employees with their benefits questions quickly and effectively.

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“Without the Businessolver involvement to allow us to offer a wide variety of benefits, we couldn’t meet everyone’s expectations. It allows us to offer so many more diverse benefits that we otherwise wouldn’t be able to if we were doing it all on our own.”

– Annette Vota, Director of Benefits and Compensation at Beacon Health

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Help Your Employees Unlock Their Full Paycheck

See how our integrated tools like decision support and Sofia AI help employees take full advantage of their benefit options and stay engaged year-round.

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Ready to Streamline Your Benefits?

We help you optimize your benefits strategy so your employees can get the most out of their benefits year-round.

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