Channel Partner Survey Insights

As we eagerly anticipate the opportunities that 2025 will bring, we are filled with gratitude for the invaluable insights shared by you, our channel partners, in 2024. Your feedback plays a crucial role in guiding our strategies and initiatives, and we are excited to share the captivating highlights from our survey responses with you.

See how your input will shape the future and strengthen our collaborative efforts moving forward.

When recommending benefits administration solutions to your clients, you were focused on solutions that address issues like inadequate vendor service, inefficient enrollment tools, lack of decision support, and high change fees and customization costs.

What pain points are you focused on solving for your clients?

Poor service from current vendor

Inefficient enrollment tools/poor decision support

Costly customizations/change order fees

Inefficient manual/paper-based processes

Vendor juggling & low/no personalization

Your clients depend on you to recommend partners who will effectively help them reach their benefits-related objectives. To provide the best guidance, you sought out partners with fair pricing, a robust service model, and considered your past experiences with various platforms.

When considering solutions for your clients, which of the following is a top priority when recommending a partner?

Pricing

Strong service model

Previous knowledge/experience with the platform

Integrated carrier and point solutions

Service/call center capabilities

In addition to seeking partners with the above characteristics, you prioritize recommending a benefits platform that fosters year-round engagement, rather than focusing solely on Annual Enrollment.

How important is it that a ben admin platform be designed for engagement beyond Annual Enrollment to facilitate year-round engagement?

Very important

Somewhat important

Neutral

Not important

Are you interested in discovering the impact of year-round engagement on your clients?

Learn how our client, Windstream, successfully engaged over 9,000 employees through a strategic partnership with Businessolver!

View Windstream testimonial

We previously revealed that 15% of you considered integrated carriers and point solutions as a priority when recommending benefits platforms to your clients, but what type of point and care navigation solutions were the most important for your clients?

Are any of these point solutions and care navigation solutions an important part of your strategy for your clients?

Wellness and Health

Navigation, Advocacy, and Emotional Health

Prescription support

MSK or Hypertension

Centers of Excellence

At Businessolver, we are committed to providing you and your clients with top-tier Solutions and Voluntary Benefits partners.

Explore our Pinnacle Partners

Just as personalization is crucial for your clients, it holds equal importance for you. Here are the top ways you've requested for Businessolver to keep both you and your clients updated about our technology.

What can we be doing to keep you and your clients informed about Benefitsolver?

Hosting product roadmap webinars and sessions

Demos and updates on features/functionalities

Case studies of other consultants that have created success for their clients

Carrier partnerships, tech fees, EOI, and results

Engagement best practices to drive down benefits costs

Looking for ways to stay engaged? Check out these Businessolver resources and events below

Register for an upcoming live demo to see our technology in action
Save the date for our next Think & Clink event

Be part of our 2025 insights!

Click the button below to take part in our new survey and gain a chance to win your choice of either an apricot frost Cosmo kit or luxury non-alcoholic tea sampler kit. We'll notify the winner at the end of March 2025.

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2026 Benefits Insights Report

Channel Partner Survey Insights

When recommending benefits administration solutions to your clients, you were focused on solutions that address issues like inadequate vendor service, inefficient enrollment tools, lack of decision support, and high change fees and customization costs.

What pain points are you focused on solving for your clients?

Your clients depend on you to recommend partners who will effectively help them reach their benefits-related objectives. To provide the best guidance, you sought out partners with fair pricing, a robust service model, and considered your past experiences with various platforms.

When considering solutions for your clients, which of the following is a top priority when recommending a partner?

In addition to seeking partners with the above characteristics, you prioritize recommending a benefits platform that fosters year-round engagement, rather than focusing solely on Annual Enrollment.

How important is it that a ben admin platform be designed for engagement beyond Annual Enrollment to facilitate year-round engagement?

Are you interested in discovering the impact of year-round engagement on your clients?

We previously revealed that 15% of you considered integrated carriers and point solutions as a priority when recommending benefits platforms to your clients, but what type of point and care navigation solutions were the most important for your clients?

Are any of these point solutions and care navigation solutions an important part of your strategy for your clients?

At Businessolver, we are committed to providing you and your clients with top-tier Solutions and Voluntary Benefits partners.

Just as personalization is crucial for your clients, it holds equal importance for you. Here are the top ways you've requested for Businessolver to keep both you and your clients updated about our technology.

What can we be doing to keep you and your clients informed about Benefitsolver?

Looking for ways to stay engaged? Check out these Businessolver resources and events below

Be part of our 2025 insights!

Click the button below to take part in our new survey and gain a chance to win your choice of either an apricot frost Cosmo kit or luxury non-alcoholic tea sampler kit. We'll notify the winner at the end of March 2025.

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