Businessolver

Channel Partner Survey Insights

As we eagerly anticipate the opportunities that 2025 will bring, we are filled with gratitude for the invaluable insights shared by you, our channel partners, in 2024. Your feedback plays a crucial role in guiding our strategies and initiatives, and we are excited to share the captivating highlights from our survey responses with you.  

See how your input will shape the future and strengthen our collaborative efforts moving forward. 

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When recommending benefits administration solutions to your clients, you were focused on solutions that address issues like inadequate vendor service, inefficient enrollment tools, lack of decision support, and high change fees and customization costs. 

What pain points are you focused on solving for your clients?

%
Poor service from current vendor
%
Inefficient enrollment tools/poor decision support
%
Costly customizations/change order fees
%
Inefficient manual/paper-based processes
%
Vendor juggling & low/no personalization
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Your clients depend on you to recommend partners who will effectively help them reach their benefits-related objectives. To provide the best guidance, you sought out partners with fair pricing, a robust service model, and considered your past experiences with various platforms. 

When considering solutions for your clients, which of the following is a top priority when recommending a partner?

%
Pricing
%
Strong service model
%
Previous knowledge/experience with the platform
%
Integrated carrier and point solutions
%
Service/call center capabilities
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In addition to seeking partners with the above characteristics, you prioritize recommending a benefits platform that fosters year-round engagement, rather than focusing solely on Annual Enrollment. 

How important is it that a ben admin platform be designed for engagement beyond Annual Enrollment to facilitate year-round engagement?  

%
Very important
%
Somewhat important
%
Neutral
%
Not important

Windstream Case Study Hero - Happy Customers Ready to Sign Documents With Customer Service RepresentationAre you interested in discovering the impact of year-round engagement on your clients?

Learn how our client, Windstream, successfully engaged over 9,000 employees through a strategic partnership with Businessolver!

View Windstream testimonial

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We previously revealed that 15% of you considered integrated carriers and point solutions as a priority when recommending benefits platforms to your clients, but what type of point and care navigation solutions were the most important for your clients?

Are any of these point solutions and care navigation solutions an important part of your strategy for your clients?

%
Wellness and Health
%
Navigation, Advocacy, and Emotional Health
%
Prescription support
%
MSK or Hypertension
%
Centers of Excellence

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At Businessolver, we are committed to providing you and your clients with top-tier Solutions and Voluntary Benefits partners. 

Explore our Pinnacle Partners

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Just as personalization is crucial for your clients, it holds equal importance for you. Here are the top ways you've requested for Businessolver to keep both you and your clients updated about our technology.

What can we be doing to keep you and your clients informed about Benefitsolver?

%
Hosting product roadmap webinars and sessions
%
Demos and updates on features/functionalities
%
Case studies of other consultants that have created success for their clients
%
Carrier partnerships, tech fees, EOI, and results
%
Engagement best practices to drive down benefits costs

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Looking for ways to stay engaged? Check out these Businessolver resources and events below

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Be part of our 2025 insights!

Click the button below to take part in our new survey and gain a chance to win your choice of either an apricot frost Cosmo kit or luxury non-alcoholic tea sampler kit. We'll notify the winner at the end of March 2025.

 

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