Businessolver

Benefits administration built for hospitality and retail organizations

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Hospitality and retail employees are constantly on the move, balancing customers, schedules, and day-to-day operations. Businessolver helps employees understand, access, and use their benefits with confidence through mobile-first experiences, proactive guidance, and year-round support designed for frontline work.

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Business services organizations face growing workforce expectations

Today's employees expect personalized, intuitive experiences in every aspect of work, including benefits. At the same time, employers are balancing retention, productivity, employee wellbeing, and the challenge of supporting increasingly distributed teams.

Limited time and access

Many employees don't spend their day sitting at a desk. Benefits must be easy to access from anywhere, on any device.

High employee turnover

Workforce changes happen constantly, creating additional enrollment, administration, and communication needs.

Frontline work creates unique benefits challenges

Hospitality and retail organizations often support large, distributed workforces with varying schedules, locations, and levels of benefits knowledge. Delivering a consistent employee experience requires more than enrollment technology. It requires ongoing communication, guidance, and support.

Benefits confusion

Employees often have varying levels of benefts knowledge, making education, communication, and personalized guidance critical to helping people understand and use the programs available to them.

Helping frontline employees get more from their benefits

Businessolver combines mobile-first experiences, proactive communications, year-round support, and SofiaSM’s AI-powered guidance to help employees understand and use their benefits wherever they work. 
Outcomes we help support 
  • Increase benefits engagement across distributed workforces
  • Improve employee understanding and benefits literacy
  • Simplify administration amid workforce changes
  • Support retention through better employee experiences
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A great benefits package only works if employees use it

Employees can't take advantage of benefits they don't understand.
When benefits are difficult to access or navigate, valuable programs often go unused. Improving engagement helps organizations support wellbeing, strengthen retention, and create a better employee experience across the workforce.  

Solutions designed for frontline employers

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Benefits Technology
Connect enrollment, communications, decision support, and reporting in one platform.
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Communications & Insights Agency
Help employees discover, understand, and use the benefits available to them through targeted communications and behavioral engagement strategies.
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Service Center 
Support employees with expert advocates, Sofia-powered intelligence, and year-round assistance.
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Sofia
Provide real-time guidance and answers that help employees navigate benefits with confidence, even outside traditional business hours.
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Built for today’s workforce

Organizations with large frontline populations need benefits experiences that are accessible, mobile-friendly, and easy to understand. Businessolver helps employers create a more connected employee experience by combining communication, service, technology, and Sofia’s AI-powered guidance in one platform.

Helping employees get answers wherever and whenever work happens

  • 35% of Sofia interactions happen after traditional business hours, helping employees get support when it's convenient for them, not just during the workday.
  • Sofia delivers a 93% same-day resolution rate, helping employees find answers quickly and confidently.
  • Over 5 million benefits communications are delivered annually, helping employees stay informed throughout the year, not just during enrollment.
  • Mobile, web, and service experiences help employees access support wherever work happens.
Pacsun and Businessolver partnership
“Moving to Businessolver has been a great experience. I feel so supported by my service team and even though I never expect an issue to arise, if it does, I’m confident in their ability to resolve and see it through. ”
Carolyn Campbell
Sr. Manager, Benefits at PacSun
Read PacSun's story
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featured report

2026 Benefits Insights Benchmarks Report

HR is ready to shift gears with their benefits administration technology. Businessolver’s 2025 survey of 1,500+ HR leaders and executives across competitor solutions shows they’re prioritizing engagement and simplification over the next 5 years.
Read the report

FAQ

Hospitality and retail organizations can improve benefits engagement through personalized communications, mobile access, year-round guidance, and tools that help employees understand and use their benefits with confidence. 

Many frontline employees don't spend their workday at a desk. Mobile access helps employees view benefits information, complete tasks, receive communications, and get support wherever they work. 

Hospitality and retail organizations often support large, distributed workforces with varying schedules, locations, and levels of benefits knowledge. Helping employees access information and support consistently can be a significant challenge. 

Benefits play an important role in the overall employee experience. Making benefits easier to access, understand, and use can help employees better appreciate the programs available to them and support long-term retention. 

Businessolver combines mobile experiences, communications, service resources, and Sofia’s AI-powered guidance to help employees access information, understand benefits, and get support wherever and whenever they need it. 

Organizations often look for mobile accessibility, employee communications, decision support tools, year-round guidance, simplified administration, and support resources that help employees engage with benefits regardless of schedule or location. 

Sofia provides personalized guidance, answers questions, surfaces relevant information, and helps employees take action throughout the benefits journey. By anticipating employee needs and delivering support in the moment, Sofia helps employees make more informed benefits decisions.  

Benefits questions don't only happen during enrollment. Year-round support helps employees navigate life events, understand available programs, and access resources whenever they need assistance. 

Clear communications, personalized guidance, mobile experiences, decision support tools, and ongoing education can help employees better understand their benefits and make more informed decisions throughout the year. 

Businessolver combines self-service resources, mobile access, and Sofia-powered guidance to help employees get answers when it's convenient for them, including outside traditional business hours. 

Benefits that work for the people who keep everything running

Support frontline employees with benefits experiences that are simpler, more accessible, and easier to use - wherever work happens.
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