Businessolver

The behind-the-scenes support that keeps benefits running

Managing benefits takes more than technology alone. Businessolver's Administrative Services combine expert support, billing, payroll, verification, and service operations to help reduce complexity and keep your programs running smoothly.
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Built for teams managing benefits at scale

Administrative Services help organizations reduce operational complexity while improving accuracy, visibility, and employee support.
  • HR and benefits leaders responsible for administration and operations
  • Teams managing carrier billing, payroll deductions, and eligibility
  • Organizations supporting large, complex employee populations
  • Employers looking to reduce manual work and administrative risk
  • Teams seeking greater accuracy and operational transparency

Benefits administration is only as strong as the operations behind it

Billing errors create employee frustration. Payroll discrepancies lead to rework. Eligibility issues increase risk and administrative burden.
The right operational support helps ensure benefits administration stays accurate, employees get timely assistance, and HR teams spend less time resolving issues.

The operational support behind your benefits program

Administrative Services help manage the day-to-day work that keeps benefits programs accurate, compliant, and efficient.

From employee support and billing to payroll and verification, these services reduce manual effort while helping employees and HR teams stay on track. 
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More time for work that matters

Reduce manual administration

Spend less time managing billing, payroll reconciliation, and eligibility issues.

Improve accuracy

Help ensure benefits, deductions, and employee records stay aligned.

Support employees more effectively

Provide access to experienced advocates and year-round assistance.

Increase operational visibility

Gain confidence that critical administrative processes are being monitored and supported.

How administrative services support your benefits strategy

1

Manage employee support
Employees receive help through our Service Center when questions arise about benefits, enrollment, eligibility, or account activity.

2

Simplify billing and payroll
Direct Billing, Carrier Billing, and Closed-Loop Payroll services help keep payments, deductions, and reconciliations aligned.

3

Verify eligibility and information
Verification Services help ensure benefits are connected to the right individuals and dependent information remains accurate.

4

Reduce administrative complexity
Integrated services work together to help improve accuracy, reduce manual work, and support a better employee experience.

Support across every stage of benefits administration

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Service Center
Year-round employee support combining knowledgeable advocates, intelligent technology, and transparent service operations.
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Direct Billing
Manage participant payments through a centralized billing process that helps reduce manual effort and improve payment accuracy.
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Carrier Billing
Simplify carrier invoicing, reconciliation, and payment management with services designed to reduce complexity and administrative overhead.
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Closed-Loop Payroll
Keep payroll and benefits administration aligned by connecting enrollment, deductions, and payroll processing within a coordinated workflow.
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Verification Services
Support eligibility accuracy by validating dependent and participant information to help reduce risk and administrative burden.

Where accuracy, service, and support come together

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One connected experience
Service, billing, payroll, verification, and administration work together—not as separate point solutions.
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Built into the benefits ecosystem
Administrative Services connect directly with Benefitsolver data, workflows, and employee experiences.
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Transparency from end to end
Visibility into activity, cases, billing, and administration helps teams stay informed and in control.
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Designed for complexity
Built to support large employers, multiple plans, carriers, payroll structures, and eligibility requirements

Balancing cost, choice, and efficiency

The RTI benefits team needed to do more for employees while managing costs and avoiding added complexity.
With annual enrollment only two months away, RTI needed a more transparent, configurable benefits platform that could streamline vendors, improve access to data and insights, and offer employees more choice without increasing costs.
Read RTI's story
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Before Businessolver, billing reconciliation was taking nearly 16 hours each month. With standardized billing and reporting, that manual work was eliminated
RTI

FAQ

Administrative Services help organizations manage billing, payroll, eligibility, and employee support processes related to benefits administration. 

Businessolver Administrative Services include Service Center support, Direct Billing, Carrier Billing, Closed-Loop Payroll, and Verification Services. 

Closed-Loop Payroll compares benefit elections with payroll deductions to help identify discrepancies and improve payroll accuracy. 

Carrier Billing helps manage invoicing, reconciliation, and payment processes between employers and carriers. 

Direct Billing supports participant billing and payment collection for populations such as employees on leave or retirees. 

Verification Services help validate dependent and participant eligibility information to reduce risk and improve accuracy. 

Yes. Employees can receive year-round assistance through Businessolver's Service Center. 

Yes. Administrative Services are designed to work together with Benefitsolver technology, reporting, and service operations. 

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Let us handle the administrative complexity

From payroll and billing to eligibility and employee support, we'll help keep benefits running smoothly so your team can focus on what comes next.
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