DENVER, COLORADO (January 28, 2025) โ Businessolverยฎ, a market leader in SaaS-based HR and benefits technology, today announced its 2025 strategic product vision and upcoming product roadmap, including plans for its proprietary AI platform.ย ย
In 2024, Businessolver delivered on its vision to be a change agent within the healthcare ecosystem by releasing over 85 product enhancements or upgrades, including significant investments in a market-first Benefits Insights Dashboard, Mobile App redesign, and proprietary AI solutions that resulted in industry-leading service outcomes and โexcellentโ net promoter score (NPS) ratings.
Redefining the Employee Benefits Experience for More Meaningful Outcomes
โOur roadmap builds on Businessolverโs legacy of simplifying the complexities of benefits while delivering optimal outcomes,โ said Rae Shanahan, Chief Strategy Officer of Businessolver. โIn 2024, advancements in our proprietary AI technology propelled our ability to resolve member inquiries with unparalleled speed and empathyโas reflected in our NPS and satisfaction scores. By analyzing sentiment and summarizing 100% of inquiries, our AI can isolate the 1% needing specialized attentionโitโs like instantly locating a needle in a haystack.โ
Understanding the emotional, financial, and functional needs of Businessolverโs clients and employee members is intrinsic to redefining the employee benefits experience and driving meaningful outcomes. To that end, Businessolverโs 2025 strategic product vision centers on three key objectives:
Product enhancements that support these objectives in 2025 include:
โAs benefits costs rise at unsustainable rates, our roadmap is keenly focused on helping organizations maximize their benefits investment while driving meaningful, lasting wellness outcomes for employees,โ said Kimberly Dunwoody, VP of Member and User Experience at Businessolver. โOur continued focus on โtech with heartโ and empathetic UX design, is driving results across the board from the employee experience to improved administrative insights and time savingsโincluding 7 million minutes saved in hold and call times with AI-driven call center technology in 2024 alone.โ
Adaptive Intelligence is the New AI
While artificial Intelligence is revolutionizing the way organizations operate, it takes on new meaning at Businessolver: Adaptive Intelligence. Since the 2017 launch of Sofia, Businessolverโs AI benefits assistant, the companyโs proprietary AI roadmap has remained rooted in empathetic design, with the ability to recognize and adapt to an employeeโs emotional state.
In 2024, Businessolverโs proprietary AI solutions delivered industry-leading results, including a 90% inquiry resolution rate with AI-powered search, proving thereโs nothing artificial about the companyโs AI impact. Key AI enhancements in 2025 will include:
โAdaptive Intelligence is the new AI,โ said Shanahan. โBenefits is a highly-charged emotional arena. When employees engage with their benefits, it often revolves around life events or critical moments of need. Itโs not enough for AI to drive efficienciesโit must also deliver individualized care with compassion and empathy at every point of interaction.โ
About Businessolver
Since 1998, Businessolver has delivered market-changing benefits technology that empowers empathetic service supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolverโs unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.โฏโฏ
Media Contactโฏ
Nicole Selinger (for Businessolver)โฏ
314-805-2165โฏ
nicole@kmprcollective.comโฏ