DENVER, COLORADO (Jan. 14, 2025) — Businessolver®, a market leader in SaaS-based HR and benefits technology, concludes 2024 with notable achievements in technology innovation, strategic partnerships, acquisitions, and industry accolades—reinforcing its unwavering commitment to delivering exceptional value to clients and stakeholders.
In 2024, Businessolver’s Net Promoter Score (NPS) surged to 70, up from 58 in 2023, demonstrating the company’s dedication to building trust through transparent client and member employee feedback. The company’s service center NPS also rose significantly to 73, driven by the introduction of the Benefits Insights Dashboard, which enables rapid assessment of employee sentiment, ensuring swift and superior support.
Enhancements to self-service tools likewise resulted in an overall satisfaction score of 4.35 out of 5. Insights from over 740,000 surveys revealed member employees feel confident (4.24/5) and informed (4.24/5) about their benefits, positioning the company for continued success in 2025.
“Client delight remains at the core of everything we do,” said Jon Shanahan, CEO and President of Businessolver. “Our ‘excellent’ NPS scores validate our ongoing technology investments and the transformative service outcomes they’re driving in the form of member employee satisfaction and return on benefits investment for our clients—even as benefits costs continue to rise.”
Businessolver’s proprietary AI technology continues to redefine the benefits landscape, delivering effective and empathetic service outcomes. Key AI-driven outcomes include:
“We anticipate even greater service outcomes as our AI solutions continue to drive self-service adoption and engagement,” said Dr. Kimberly Dunwoody, VP of Member and User Experience at Businessolver, who authored two books in 2024 for Businessolver focused on driving outcomes in the benefits seat. “While AI is often celebrated for efficiency, its true impact lies in the ability to balance efficiency with the delivery of empathetic, real-time interactions that address employee sentiment. Our proprietary AI platform elevates the human element and will be increasingly instrumental to driving meaningful and optimized benefits outcomes.”
In 2024, Businessolver acquired The Capstone Group enhancing its portfolio of benefits, risk management, and compliance solutions. The company also established market-first partnerships with Alpine Motorsports and TGL presented by Sofi—the prime-time team golf league spearheaded by Tiger Woods and Rory McIlroy. Both partnerships elevate Businessolver’s commitment to people-centered innovation and technology-driven excellence while setting a new precedent in the benefits technology sector.
Businessolver likewise expanded its Pinnacle Partners Program, welcoming key benefits partners like Carrot, Transitions Benefits Group, and Grayce, all of which broaden access to best-in-class voluntary benefits while driving client satisfaction.
Businessolver employees continue to exemplify the company’s core value of “give back” through the Businessolver Foundation, which seeks to positively impact employees, clients, and their communities through philanthropic service:
In 2024, Businessolver earned 24 awards spanning technology, AI innovation, culture, diversity, and leadership, including Forbes America’s Dream Employer and Forbes America’s Best Midsize Employers (third consecutive year). Other recognitions included:
“Every decision we make—whether investing in technology, expanding our talent pool, or pursuing acquisitions and strategic partnerships—is driven by one key objective: helping employees choose and use the right benefits for their holistic wellbeing,” said Shanahan. “Through propriety, empathetic-driven technology and human-centered service, we’re achieving double-digit growth year-over-year and driving exceptional value for our clients and stakeholders—despite rising costs and a challenging market cycle. Going into 2025, we’ll continue to set a high bar and push the boundaries of what’s possible in the benefits technology space.”
About Businessolver
Since 1998, Businessolver has delivered market-changing benefits technology that empowers empathetic service supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver’s unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
Media Contact
Nicole Selinger (for Businessolver)
314-805-2165
nicole@kmprcollective.com
