RTI, a national scientific research institute with nearly 2,800 employees, faced a familiar challenge: too many systems, too much manual work, and not enough visibility to act ahead of problems.
The RTI team works under a lot of pressure to:
When RTI came to us, they had just 8 weeks until their annual enrollment. And they were firm: They wanted their employees to enroll on our platform.
Like many organizations, RTI’s old approach was tangled up in fragmented systems, manual processes, limited configurability, delayed insights, and reactive service models.
This meant that the RTI admin team was spending a lot of time fixing things instead of putting their organization ahead.
The RTI team was ready to make fundamental shift to improve employee experience, HR operations, and business outcomes.
RTI’s existing environment lacked flexibility and configurability, making it difficult to evolve their benefits strategy and manage:
The solution: RTI implemented a single-source platform through Businessolver and the Aon Benefits Exchange (BenX), consolidating enrollment, carrier management, reporting, and decision support into one configurable system.
This eliminated fragmented tools and enabled a more agile, scalable foundation—built to grow with their organization.
With limited internal resources, RTI needed more than software. They needed a partner who could:
The solution: RTI shifted to a proactive service model with the Businessolver team, designed for execution and consistency, enabling them to:
This approach allowed their small team to shift focus from reactive tasks to more strategic work.
RTI also needed visibility into their benefits program—something they lacked in their prior environment. Their goal was to:
A lack of transparency across systems had made it difficult to make informed decisions.
The solution: With Businessolver, RTI gained real-time access to data, reporting, and interaction history, including:
Employee feedback made one thing clear: they wanted more choice—but expanding options traditionally increases administrative complexity.
The solution: By moving to the BenX marketplace, RTI expanded from a single carrier to 30+ options, dramatically increasing flexibility while maintaining operational control.
At its core, RTI’s transformation wasn’t just about consolidating systems. It was about enabling a different model of benefits delivery. Businessolver’s benefits technology platform allowed RTI to move toward a more proactive, insight-driven approach.
